Frequently Asked Questions

Grocery shopping just got easier with Shop Hines Online. Shop Hines Online is our online grocery service powered by Rosie; it's everything that you love about Hines General Store, online! Shop for your favorite items from the comfort of anywhere. It's easy, fast and affordable. Simply login, shop for your items, and select a pickup or delivery time.

The convenience fee for all pickup orders is $4.99.

Prices online may vary from those in-store. All advertised discounts and promotions found in the Hines General Store weekly ad are honored at the same price you would receive in the store. If you notice an item that you believe is priced incorrectly, please contact us here

Hines General Store does not offer delivery at this time. Please watch for details about delivery in the future.

The Shop Hines Online, Powered by Rosie online grocery store is available to you 24/7. So, you can shop and place your order whenever it is convenient for you. Our specific in-store pickup times are Monday through Saturday 10am-8pm, Sunday 10am-6pm.

We fulfill same day orders. All orders require a 3 hour lead time. The last time that an order can be placed for same day pickup is 4:00 pm

Though some item prices might be different from those in-store, Shop Hines Online works hard to provide the best value for online grocery shopping. All advertised discounts and promotions found in the Hines General Store weekly ad are honored at the same price you would receive in the store. If you notice an item that you believe is priced incorrectly, please email us at shophinesonline@gmail.com

  1. Create an account using the link on the homepage or by visiting http://www.rosieapp.com/shopstore/shophinesonline
  2. Search for items using the search bar at the top of the page
  3. Search for items using the department navigation on the left hand side of the page.
  4. Add items to your cart by hovering over the item and selecting the quantity needed.
  5. Click on the cart tab on the right hand side of the screen
  6. Select in-store pickup and enter your contact information
  7. Choose a date and time to pick up your items - be sure to have your confirmation code handy.
  8. Review your order and enter any promotion codes
  9. Checkout with your credit card
  10. Pickup your order at your selected time - be sure to have your confirmation code handy.

The minimum order is $30.00 for online grocery pickup. We don't have a max order. However, items are subject to store availability

You may place your order up to six days in advance. However, at this point once your order is placed it cannot be modified. We are anticipating an update that will allow you to make an order, select a time slot and modify your order throughout the week. Please watch for update emails.

Whether shopping in-store or online with Shop Hines Online, our promise is to exceed your expectations by combining the best customer service with the freshest foods. Our team is committed to offering only the highest quality foods and services. Your satisfaction is paramount which is why we stand behind our products and services 100%.

That's our promise to you.

We do not accept gift cards at this time. Payment must be made by credit or debit card at time of purchase.

We currently do not accept SNAP/EBT payments at this time. Payment must be made by credit card at time of purchase. We are working with our software providers and the USDA to make this a possibility in the future.

If you miss your timeslot, we will contact you to reschedule

  1. Look for the Shop Hines Online parking stalls or designated curbside area
  2. Call the number on the sign or in your email confirmation and we will bring your order out to your car.
Hines General Store Online Shopping